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Shipping Info

We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us at care@the-sleeper.com

Please note that order processing times and delivery can extend during the Holidays, sales and special offers.

Delivery during sales

We are beyond-words grateful for your support and patience as we work around-the-clock to make sure Sleeper reaches every corner of the globe as quickly as possible during this festive (and busy!) time of the year.

Please note that during holidays season and sales it may take a little longer for the order for stock items to arrive, depending on weather conditions and carriers overload. Thank you for your understanding and patience.

Delivery

To make your shopping experience better and avoid long wait times, we have collaborated with two fulfillment centers on the East and West coasts, that ship our products globally with DHL and UPS. All orders within the US will be shipped with UPS service. Orders from the UK are shipped with FedEx International.

Depending on item availability, your order may ship from the US or the UK.

As soon as your order ships, we will send you a tracking number in the Shipping confirmation email. Please allow 2 to 5 business days to deliver your order.

If you have questions regarding the country from which your order will be shipped, contact us at care@the-sleeper.com.

Shipping cost

Our local standard shipping costs are as follow:

  • free on orders over $320 USD
  • $15 USD on orders under $200 USD
  • $12 USD on orders over $200 USD and under $320  USD
  • $25 USD for express shipping 

International standard shipping costs are:

  • free on orders over $320 USD
  • $35 USD standard express shipping
  • shipping for orders under $330 USD will be calculated at checkout

Estimated delivery time

Standard order shipping time within US may take from 2 to 5 days, depending on the destination, while express orders will be delivered by the end of next day.

Standard international shipping time, depending on the destination, may take from 7 to 21 days, while express shipping may take from 4-7 days on average.

Please keep in mind that delivery times are estimates and should be used as a guide. While working to minimize shipping delays, Sleeper is not responsible for delays caused by shipping carriers.

Stock items shipping

Please keep in mind if you placed your order for an item 'In stock' before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders of stock items placed after 10 AM EST will ship the next business day.

Orders within US

Standard shipping within US may take between 3-5 days, and if you choose Express shipping on the checkout, you will receive your order in 2 days.

International orders

We ship globally from our warehouse in US with DHL/FedEx or UPS shipping carriers. The standard DHL/UPS shipping service on International orders may take between 5-21 days, while orders shipped with DHL Express International service may take between 3-6 days to be delivered.

All international orders, except for orders to Switzerland, ship with import duties and taxes included in the order cost. For orders to Switzerland - the import charges will be collected by the shipping service upon delivery. We suggest to check in with your local customs office to estimate these costs.

Please note that we have suspended delivery to Russia and Belarus.

Taxes & Duties

Orders within US and EU ship locally and are not a subject for taxes & duties charges.

For all international orders, except for orders to Switzerland, - import duties and taxes are included in the order price at check-out.

For orders to Switzerland - these charges will be collected by the shipping service upon delivery. Please check with your local customs office to determine these costs.

How soon will my order arrive?

Proud of being a slow-fashion brand, we are always working on streamlining our operations and optimizing the manufacturing process. To ensure transparency, we currently have three types of dispatch options that depend on item availability.

Stock Item

This item has already been crafted and is ready to ship. If you placed your order before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders placed after 10 AM EST will ship the next business day.

If you're within the US, standard shipping may take between 3-5 days, and if you choose express shipping, you will receive your order in 2 days.

Standard shipping on International orders, may take between 5-21 days, and Express shipping on International orders can take between 3-6 days.

Expected to ship from a certain date

These items are either currently being produced or are in the transit to one of our warehouse with an expected shipping date determined on the product page.

Please note that it may take a 1-2 business days from the expected shipping date for those products to ship.

Holidays and Sales

Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us at care@the-sleeper.com

Orders containing multiple items

If your order includes multiple items with different availability dates and/or locations, your order may be split in 2 parts so that you can receive it sooner.

For every such part, we will send a separate shipping confirmation email.

To make sure the taxes and duties are calculated for the piece(s) shipped in each part, we will declare every part of the order individually.
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