We want you to love your Sleeper purchase, but we understand that sometimes things just don’t work out, and that’s ok. Our support team is committed to helping you with a return or exchange of your order.
Here are the 4 easy steps on how to exchange or return your item:
- To help us process your return or exchange smoothly, please ensure that your item is in its original condition, with no signs of wear, washing, or damage.
Remember to keep the paper tags attached in their original condition too, and make sure to initiate the return process within 14 days of receiving your order.
- Get in touch with our Customer Care team at firstname.lastname@example.org to get your return form and the return shipping instructions.
- Pack your order in original Sleeper package and send it to us via any trackable and insured service of your choice, at your expense.
- Let us know the tracking number so we can process your return faster.
Alternatively, please allow 2–3 weeks to process your return. We’ll be emailing you as soon as we process a refund or an exchange of your items.
We cannot refund an item that was sent to an address other than specified in our return instructions.
Shipping fees, duties, taxes and VAT
Please note that we cannot refund shipping and handling charges, including shipping fees, customs duties, import taxes, and VAT.
If you'd like to return an order for which the customs duties and handling fees haven't been cleared, keep in mind that we will have to deduct them from your refund amount.
Damaged / wrong item received
If you happen to receive a damaged or wrong item, please email us a photo of the item, along with your order number, at email@example.com. We will take care of everything and make sure you get an exchange item as quickly as possible.
Please keep in mind that all Sale items are final and cannot be returned or exchanged.
This, however, doesn’t affect a separate legal right of cancellation, available only under exceptional circumstances to consumers from the EU and UK. Contact our Customer Care team for any questions regarding this.