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Shipping Info

We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us at care@the-sleeper.com

Please note that order processing times and delivery can extend during the Holidays, sales and special offers.

Delivery
To make your shopping experience better and avoid long wait times, we have collaborated with two fulfillment centers on the East and West coast, that ship our products globally via DHL. All orders within US will be shipped with UPS service. Orders to Russia will be shipped from US with DHL International post. Since all items are hand-made at our atelier in Ukraine, some orders will be sent from there via FedEx. Please allow 2 to 5 business days to deliver your order, depending on destination. We will send you a tracking number in the Shipping notification email once your order is ready. If you have questions regarding the country from which your order will be shipped, contact us at care@the-sleeper.com.
Free shipping
We will ship orders over $350 for free anywhere in the world.
Stock items shipping
Please keep in mind if you placed your order for an item 'In stock' before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders of stock items placed after 10 AM EST will ship the next business day.
Orders within US
Standard shipping within US may take between 3-5 days, and if you choose Express shipping on the checkout, you will receive your order in 2 days.
International orders
We ship globally from our warehouse in US with DHL shipping service. The standard DHL shipping service on International orders (except Russia), may take between 5-21 days, while orders shipped with DHL Express International service may take between 3-6 days to be delivered.
Orders to Russia
We ship orders to Russian with DHL International Packet Plus which on average may take between 2-4 weeks to be delivered. Unfortunately, due to local customs regulations, we are not able to provide Express shipping to Russia.
Taxes & Duties
Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
How soon will my order arrive?
Proud of being a slow-fashion brand, we are always working on streamlining our operations and optimizing the manufacturing process. To ensure transparency, we currently have three types of dispatch options that depend on item availability.
Stock Item
This item has already been crafted and is ready to ship. If you placed your order before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders placed after 10 AM EST will ship the next business day. If you're within the US, standard shipping may take between 3-5 days, and if you choose express shipping, you will receive your order in 2 days. Standard shipping on International orders (except Russia), may take between 5-21 days, and Express shipping on International orders can take between 3-6 days. Shipping to Russia may take between 14-30 days.
Shipped Within 1-2 weeks
This item is currently being made at our atelier to become a stock item in the future. Its processing takes a bit longer as we have different stocks available in different locations.
Shipped Within 3-4 weeks
To craft our garments for you, our seamstresses need some time. For items in demand, the process of manufacturing is extended because the atelier may be pending fabrics.
Holidays and Sales
Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us at care@the-sleeper.com
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