We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us at email@example.com
Please note that order processing times and delivery can extend during the Holidays, sales and special offers.
Delivery during sales
We are beyond-words grateful for your support and patience as we work around-the-clock to make sure Sleeper reaches every corner of the globe as quickly as possible during this festive (and busy!) time of the year.
Please note that during holidays season and sales it may take a little longer for the order for stock items to arrive, depending on weather conditions and carriers overload. Thank you for your understanding and patience.
To make your shopping experience better and avoid long wait times, we have collaborated with two fulfillment centers on the East and West coasts, that ship our products globally with DHL and UPS. All orders within the US will be shipped with UPS service. Orders from the UK are shipped with FedEx International.
Depending on item availability, your order may ship from the US or the UK.
As soon as your order ships, we will send you a tracking number in the Shipping confirmation email. Please allow 2 to 5 business days to deliver your order.
If you have questions regarding the country from which your order will be shipped, contact us at firstname.lastname@example.org.
Our standard shipping cost is $15 and all orders over $350 will ship for free anywhere in the world.
We also offer express shipping within US that costs $25, and $45 for anywhere else in the world.
Estimated delivery time
Standard order shipping time within US may take from 2 to 5 days, depending on the destination, while express orders will be delivered by the end of next day.
Standard international shipping time, depending on the destination, may take from 7 to 21 days, while express shipping may take from 4-7 days on average.
Please keep in mind that delivery times are estimates and should be used as a guide. While working to minimize shipping delays, Sleeper is not responsible for delays caused by shipping carriers.
Stock items shipping
Please keep in mind if you placed your order for an item 'In stock' before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders of stock items placed after 10 AM EST will ship the next business day.
Orders within US
Standard shipping within US may take between 3-5 days, and if you choose Express shipping on the checkout, you will receive your order in 2 days.
We ship globally from our warehouses in US and UK with DHL/FedEx or UPS shipping carriers. The standard DHL/UPS shipping service on International orders may take between 5-21 days, while orders shipped with DHL Express International service may take between 3-6 days to be delivered.
International orders may be a subject to import duties and taxes that are not included in the order cost. We suggest to check in with your local customs office to calculate those.
If you'd like to avoid paying import customs and taxes, we suggest looking up a nearest authorized Sleeper re-seller here.
Please note that we have suspended delivery to Russia and Belarus.
Taxes & Duties
Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
How soon will my order arrive?
Proud of being a slow-fashion brand, we are always working on streamlining our operations and optimizing the manufacturing process. To ensure transparency, we currently have three types of dispatch options that depend on item availability.
This item has already been crafted and is ready to ship. If you placed your order before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders placed after 10 AM EST will ship the next business day.
If you're within the US, standard shipping may take between 3-5 days, and if you choose express shipping, you will receive your order in 2 days.
Standard shipping on International orders (except Russia), may take between 5-21 days, and Express shipping on International orders can take between 3-6 days.
Expected to ship from a certain date
These items are either currently being produced or are in the transit to one of our warehouse with an expected shipping date determined on the product page.
Please note that it may take a 1-2 business days from the expected shipping date for those products to ship.
Holidays and Sales
Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us at email@example.com
Orders containing multiple itemsIf your order includes multiple items with different availability dates and/or locations, your order may be split in 2 parts so that you can receive it sooner.
For every such part, we will send a separate shipping confirmation email.
To make sure the taxes and duties are calculated for the piece(s) shipped in each part, we will declare every part of the order individually.