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Customer Support Manager

Marketing, Kyiv

Sleeper is a brand of ethically crafted, high-quality, multipurpose garments designed to help you feel beautiful — regardless if you are wearing Sleeper on the streets, or in the comfort of your own home.

We are looking for a Customer Support Manager to join our Loyalty team.

Loyalty team provides support and care to clients all around the world. With our attention to customers’ needs, we have a direct influence on many processes; from production to delivery to customers’ homes, making us a crucial part of Sleeper’s success.

What will you do

  • Provide the best customer service in all interactions with customers
  • Develop and maintain positive customer relations and satisfaction
  • Manage all customer requests including emails, messages, calls (in English, Ukrainian, Russian) and comments in social media
  • Collect customers feedback and insights
  • Participate in the improvement shopping experience
  • Participate in the development loyalty program
  • Work with all other departments and production team

About you

  • Proficient in written English
  • Excellent verbal and written communication skills
  • Customer service experience in any industry
  • Strong critical thinking skills
  • Excellent attention to detail, self-managed
  • Passion for the Retail industry and great service
  • Love to the Sleeper’s spirit

What will you get 

  • Hybrid WFH/WFO schedule 

  • Flexible working hours

  • Vacation and sick-leaves compensation

  • Bonus system based on OKR

  • Corporate discounts for Sleeper products after the trial period

 

Do you want to change store location?

We've noticed you're browsing our international store.
Switch to our Ukrainian version for the complete Sleeper experience.

Перейти на українську

Continue to International

We've noticed you're browsing our Ukrainian store.
Switch to our international version for the complete Sleeper experience.

Go International

Залишитись на українській