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FAQ

Questions about Sleeper

Where are you located?

What are your brand values?

Where do you produce your garments?

Are you sustainable?

Our products are handmade

We are zero-waste

Decent working conditions

Timelessness

Natural materials

Responsible suppliers

Eco-packaging

Ordering

What Sleeper size am I

What shoes size should I get

Can I buy a single item from a set

Can I have items sent to someone as a gift

Can you hide the prices of items

Can I add a gift wrapping or a gift note on my order

Can I use multiple promo codes with my purchase

Will an out-of-stock item be back in stock

Holidays and Sale

What is my order status

I need to change / cancel my order

Can I place an order for a made-to-measure item?

Payment

What payment methods do you accept

What is Klarna

Can I buy Sleeper garments offline

Do you offer wholesale opportunities

Do you offer discounts on bulk orders

Shipping

Do you ship internationally

Do I have to pay import taxes or customs duties

Do you ship to PO boxes

How long does the shipping take?

How does UPS 2nd Day Air work

How does DHL Express work

I want to choose Express delivery on an item with 1-2, or 3-4 weeks availability

I received an incomplete order

Can I reject the delivery

My order says ‘delivered’, but I haven't received it

My package was lost

Garment care

To learn how to care for your Sleeper items in the best way, please refer to our Care guide at https://the-sleeper.com/en/care/

Return policy

What is your return policy

Shipping fees and VAT

Damaged / wrong item received

Sale items

Accessories

How long does it take to receive a refund

Contact us

If you need help with your Sleeper purchase, please contact our fantastic Customer Care team at care@the-sleeper.com

If you’d like to get in touch with our PR team, please reach out to press@the-sleeper.com

For questions on wholesale opportunities, please drop us an email at wholesale@the-sleeper.com

To contact our Production team, please send a message to production@the-sleeper.com

Can’t find what you’re looking for? Contact Sleeper Care Team

Send an email to care@the-sleeper.com right from the FAQ page

 

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We've noticed you're browsing our Ukrainian store.
Switch to our international version for the complete Sleeper experience.

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