FAQ
Questions about Sleeper
Where are you located?
What are your brand values?
Where do you produce your garments?
Are you sustainable?
Our products are handmade
We are zero-waste
Decent working conditions
Timelessness
Natural materials
Responsible suppliers
Eco-packaging
Ordering
What Sleeper size am I
What shoes size should I get
Can I buy a single item from a set
Can I have items sent to someone as a gift
Can you hide the prices of items
Can I add a gift wrapping or a gift note on my order
Can I use multiple promo codes with my purchase
Will an out-of-stock item be back in stock
Holidays and Sale
What is my order status
I need to change / cancel my order
Can I place an order for a made-to-measure item?
Payment
What payment methods do you accept
What is Klarna
Can I buy Sleeper garments offline
Do you offer wholesale opportunities
Do you offer discounts on bulk orders
Shipping
Do you ship internationally
Do I have to pay import taxes or customs duties
Do you ship to PO boxes
How long does the shipping take?
Stock item
Shipped Within 1-2 weeks
Shipped Within 3-4 weeks
Orders to the United States
International orders
Orders to Russia and Belarus
Holidays and Sale
How does UPS 2nd Day Air work
How does DHL Express work
I want to choose Express delivery on an item with 1-2, or 3-4 weeks availability
I received an incomplete order
Can I reject the delivery
My order says ‘delivered’, but I haven't received it
My package was lost
Garment care
To learn how to care for your Sleeper items in the best way, please refer to our Care guide at https://the-sleeper.com/en/care/
Return policy
What is your return policy
Shipping fees and VAT
Damaged / wrong item received
Sale items
Accessories
How long does it take to receive a refund
Contact us
If you need help with your Sleeper purchase, please contact our fantastic Customer Care team at care@the-sleeper.com
If you’d like to get in touch with our PR team, please reach out to press@the-sleeper.com
For questions on wholesale opportunities, please drop us an email at wholesale@the-sleeper.com
To contact our Production team, please send a message to production@the-sleeper.com
Can’t find what you’re looking for? Contact Sleeper Care Team
Send an email to care@the-sleeper.com right from the FAQ page