Our team, office and our atelier are located in the center of Europe - Kyiv, Ukraine.
What are your brand values?
Sleeper’s mission is cultivating love and self-care in everyday life. We believe that every day we increase the number of people who take care of themselves responsibly. For them, we create cross-functional apparel that makes it possible to focus on important things. Sleeper’s manifesto can be found by this link.
Where do you produce your garments?
Our production atelier is located in the center of Europe - Kyiv, Ukraine. This is where we carefully handcraft each and every Sleeper garment with the help of our highly professional production team, which consists of women and men of different ages with some of them having 30 years of work experience.
Are you sustainable?
As a brand that cares about sustainability practices and we commit to become an entirely sustainable brand by 2030. To learn more about our sustainability initiatives, follow the-sleeper.com/responsibility but below are a few:
Our products are handmade
Every garment is hand-made, and a minimum of equipment is used in its production which allows us to reduce carbon emissions.
We are zero-waste
We call our production zero waste as we only make as many items as we can sell, and we give the fabric remains to our tailor Anya who teaches children the craft of cutting and sewing. Once a year we make a sale from our samples and items with small defects.
Decent working conditions
It's extremely important for us to provide decent working conditions - safe jobs, employment records, competitive wages, paid vacations. We follow the principles of equality and inclusivity in our recruitment process.
Timelessness
We support slow fashion and strive to create pieces that will last for years.
Natural materials
We use natural materials in our collections such as linen, silk, viscose. We aim to have 100% of our materials biodegradable by 2030.
Responsible suppliers
We are guided by our Partnership and Suppliers' Sustainability Policy when working with partners and suppliers. This policy regulates the basic principles of company conduct in terms of respecting human rights and laws, caring for the health of employees and protecting the environment, sustainable production and consumption, and ethical principles of business conduct. More details can be found on our website.
Eco-packaging
Each piece is packaged in a reusable linen bag that can be used in everyday life.
Ordering
What Sleeper size am I?
To find the best fit of the desired Sleeper item, please refer to the size chart on the item page, as shown on the screenshot:
You can also choose the US, EU or RUS size chart and select the measurements in metric or imperial system:
What shoes size should I get?
This shoe size chart should make it easier to understand what size will fit you best.
Can I buy a single item from a set?
Currently, we do not offer an option to order a single item from a set, or mixing items from different sets. But this may be a subject to change. Let us know if that’s something you wish to do, or what your Sleeper “dream set” would be at care@the-sleeper.com
Can I add a gift wrapping or a gift note on my order?
Yes, you can let us know if you need a gift wrap and a gift note during the checkout.
I need to change / cancel my order
We can easily make changes on your order, or update your shipping address as long as your order hasn’t shipped. Please contact our Customer Care team at care@the-sleeper.com to let us know how do you wish to change your order.
Can I place an order for a made-to-measure item
Unfortunately, we cannot customize orders at this time, and you can only purchase a set. But our magical Customer Care team will be happy to help you with the sizing advice at care@the-sleeper.com
Payment
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Discover, PayPal, Klarna and Liqpay.
What is Klarna?
Klarna is a service that helps you shop with Sleeper now, and pay for your items later in 4 interest-free payments. Your first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks. To learn more about Klarna, visit this page.
Can I buy Sleeper garments offline?
Sure thing. Sleeper is sold in many stores around the world and you can find the closest one here. When you buy Sleeper items in any store from this list, we guarantee you’ll be getting authentic garments. If you discover a store that sells counterfeit Sleeper or Sleeper like garments, we would tremendously appreciate it if you could report it to us at care@the-sleeper.com, possibly attaching screenshots.
Yes, we ship worldwide with a very few exceptions.
Do I have to pay import taxes or customs duties?
If your order is shipped within US, you will not need to pay any additional fees. However, on all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
Do you ship to PO boxes
Sadly, we can’t ship packages to PO boxes.
To make your shopping experience better and avoid long wait times, we have collaborated with two fulfillment centers on East and West coast that ship our products globally via DHL. All the US orders are shipped with UPS. Since all items are hand-made at our atelier in Ukraine, some orders will be sent from there via FedEx. Please allow 2 to 5 business days to deliver your order, depending on destination. We will send you a tracking number in the Shipping notification email ones your order is ready. If you have questions regarding the country from which your order will be shipped, contact our Customer Care team at care@the-sleeper.com.
Proud of being a slow-fashion brand, we are always working on streamlining our operations and optimizing the manufacturing process. To ensure transparency, we currently have three types of dispatch variations that depend on item availability.
How long does the shipping take?
Stock item
This item has already been crafted and can be shipped to you within 1-2 business days. Depending on your location, delivery can take up between 3-5 business days.
Shipped Within 1-2 weeks
This item is currently being made at our atelier to become a stock item in the future. Its processing takes a bit longer as we have different stocks available in different locations.
Shipped Within 3-4 weeks
To craft our garments for you, our seamstresses need some time. For items in demand, the process of manufacturing is extended because the atelier may be pending fabrics.
Holidays and Sale
Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us via care@the-sleeper.com
My package was lost
We are sorry this happened. Our Customer Care team will be happy to take care of this issue for you. Please contact us at care@the-sleeper.com
Can I add a gift wrapping or a gift note on my order?
Yes, you can let us know if you need a gift wrap and a gift note during the checkout.
If you’re not entirely satisfied with your Sleeper, we are always happy to help you out with an exchange or return as long as the item purchased was not on sale and you’re within a 2-week exchange/return window.
Here are the 5 easy steps on how to exchange or return your item:
1. Make sure that the item is unworn, unwashed, and undamaged and paper tags are in original condition, and 14 days period after delivery has not expired. 2. Get in touch with our Customer Care team at care@the-sleeper.com to get RMA form and the return shipping address. 3. Pack your order in original Sleeper package and send it to us via any trackable and insured service of your choice, at your expense. 4. Let us know the tracking number so we can process your return faster.
5. Please allow 2-3 weeks to process your return. We’ll be emailing you as soon as we receive the returned items and refund or exchange your items.
Shipping fee and VAT
Please note that shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
Damaged / wrong item received
If you received a damaged or wrong item, contact us at care@the-sleeper.com with a photo of the damaged/wrong item and your order number. We’ll take care of it.
Sale items
All sales of sale items and monogrammed items are final and cannot be exchanged or returned, no exceptions.
Accessories
Please note that hairbands, sleeping masks, and socks are not returnable or exchangeable.
How long does it take to process a refund
On average, it only takes a few days for the money to appear on your account. In some unusual cases, it may take up to 10 business days for the refund to be processed.
Contact us
If you need help with your Sleeper purchase, please contact our fantastic Customer Care team at care@the-sleeper.com
If you’d like to get in touch with our PR team, please reach out to press@the-sleeper.com
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