FAQ – Sleeper

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FAQ

FAQ

Questions about Sleeper

Where are you located?

What are your brand values?

Where do you produce your garments?

Are you sustainable?

Our products are handmade

We are zero-waste

Decent working conditions

Timelessness

Natural materials

Responsible suppliers

Eco-packaging

Ordering

What Sleeper size am I?

What shoes size should I get?

Can I buy a single item from a set?

Can I add a gift wrapping or a gift note on my order?

I need to change / cancel my order

Can I place an order for a made-to-measure item

Payment

What payment methods do you accept?

What is Klarna?

Can I buy Sleeper garments offline?

Do you offer discounts on wholesale orders?

Shipping

Do you ship internationally?

Do I have to pay import taxes or customs duties?

Do you ship to PO boxes

How long does the shipping take?

My package was lost

Can I add a gift wrapping or a gift note on my order?

Garment care

To learn how to care for your Sleeper items in the best way, please refer to our Care guide at https://the-sleeper.com/en/care/

Return policy

What is your return policy?

Shipping fee and VAT

Damaged / wrong item received

Sale items

Accessories

How long does it take to process a refund

Contact us

If you need help with your Sleeper purchase, please contact our fantastic Customer Care team at care@the-sleeper.com

If you’d like to get in touch with our PR team, please reach out to press@the-sleeper.com

For questions on wholesale opportunities, please shoot us an email at wholesale@the-sleeper.com

Can’t find what you’re looking for? Contact Sleeper Care Team

Send an email to care@the-sleeper.com right from the FAQ page

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