Where are you located?

Our team, office and our atelier are located in the center of Europe, more specifically in the city of Kyiv, Ukraine.

What are your brand values?

Sleeper’s mission is to cultivate love and self-care in everyday life. We believe that every day, through what we do, we increase the number of people who take care of themselves responsibly. For them, and in this spirit, we create cross-functional apparel that makes it possible to focus on the important things in life. Discover Sleeper’s manifesto through this link.

Where do you produce your garments?

Our production atelier is located in Kyiv, Ukraine. This is where we carefully handcraft each and every Sleeper garment with the help of our highly professional production team, which consists of women and men of different ages, some of which hold over 30 years of work experience.

Are you sustainable?

As a brand that deeply cares about sustainability, we are strongly committed to becoming an entirely sustainable brand by 2030. To learn more about our sustainability initiatives, visit the-sleeper.com/responsibility. Here are a few such initiatives below:

Our products are handmade

Every garment is hand-made, and a minimum of equipment is used in its production, which allows us to reduce our carbon emissions.

We are zero-waste

We call our production ‘zero waste’ as we only make as many items as we can sell, and we give the left-over fabrics to our tailor Anya, who teaches local children the craft of cutting and sewing. Once a year, we also organize a public sample sale, where we sell our collection samples and any items that have minor defects.

Decent working conditions

It's extremely important for us to provide decent working conditions - safe jobs, employment records, competitive wages, paid vacations. We follow the principles of equality and inclusivity in our recruitment process.

Timelessness

We support slow fashion and strive to create pieces that will last for years.

Natural materials

We use natural materials in our collections such as linen, silk, and viscose. We are aiming for 100% of our materials to be biodegradable by 2030.

Responsible suppliers

We are guided by our Partnership and Suppliers' Sustainability Policy when working with partners and suppliers. This policy regulates the basic principles of company conduct in terms of respecting human rights and laws, caring for the health of employees and protecting the environment, sustainable production and consumption, as well as ethical principles of business conduct. Further details can be found on our website.

Eco-packaging

Each Sleeper piece is packaged in a reusable linen bag that can be used in everyday life afterwards.

What Sleeper size am I

To find the best fit of the desired Sleeper item, please refer to the size chart on the item page, as shown in the screenshot below:

To help you make the right size choice, you can also select the US, EU or RUS size chart and choose the measurements as an expression of either the metric or imperial system:

What shoes size should I get

This shoe size chart below should help make it easier for you to understand what Sleeper shoe size will fit you best:

Can I buy a single item from a set

At present, we are not offering the option to order a single item from a set or tomix items from different sets, however this may be subject to change. Do let us know if that’s something you’d wish to do, or what your Sleeper “dream set” would be by sending us an e-mail at care@the-sleeper.com

Can I have items sent to someone as a gift

Of course! If you want to send something to your loved ones as a gift, please just enter their address and name as the shipping address for your order.

Can you hide the prices of items

We recommend you reach out to us first to ensure that the prices of items are not noted on the paperwork that will be included with your order.

Can I add a gift wrapping or a gift note on my order

Yes, you can let us know if you need a gift wrap and a gift note during the checkout.

Can I use multiple promo codes with my purchase

No, promo codes cannot be combined. You can use only one code during the purchase. Keep in mind that promo codes cannot be applied to items on sale.

Will an out-of-stock item be back in stock

Your adored garment has suddenly gone out of stock? Subscribe via the 'Notify me' button on the preferred product page to receive exciting news as to if and when the item becomes available for purchase again.

Holidays and Sale

Please note that processing times can extend during the holiday seasons, sales and special offers. If you have any questions when your item will arrive, please contact us via care@the-sleeper.com

What is my order status

You can check your order status in your account page. To do so, please follow these steps:

1. Log in to your account. If you don't have one, you can quickly sign up using your email address.
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2. In your account, tap view your recent orders, and in the list of orders, you will be able to see an exact status of yours.
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Below are the status descriptions:
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- Paid - the order is in the progress of being handcrafted and shipped to you.
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- Completed - yay! The order has been shipped, and the tracking number appears in the order details.
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- Failed - the payment for your order hasn't gone through.
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- On hold - your order has been on hold while we are clarifying new shipping or billing information.

I need to change / cancel my order

We can easily make changes to your order, or update your shipping address, as long as your order hasn’t been shipped. Please contact our Customer Care team at care@the-sleeper.com to let us know how you wish to change your order.

Can I place an order for a made-to-measure item?

Unfortunately, we cannot customize orders at this time, and you can only purchase a set. But our magical Customer Care team will be happy to help you with the sizing advice at care@the-sleeper.com

What payment methods do you accept

We currently accept Visa, Mastercard, American Express, Discover, PayPal, Klarna and Liqpay.

What is Klarna

Klarna is a service that helps you shop with Sleeper now and pay for your items later in 4 interest-free payments. Your first payment is taken when the order is processed, and the remaining 3 are automatically taken every two weeks. To learn more about Klarna, visit this page.

Can I buy Sleeper garments offline

Sure thing. Sleeper is sold in many stores around the world and you can find the closest one here.
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When you buy Sleeper items in any store from this list, we guarantee that you’ll be getting authentic Sleeper garments. If you discover a store that sells counterfeit Sleeper or Sleeper-like garments, we would tremendously appreciate it if you could report it to us at care@the-sleeper.com, possibly attaching photographs for our review.br>

Do you offer wholesale opportunities

We do. Please contact us at wholesale@the-sleeper.com to learn more about wholesale opportunities.

Do you offer discounts on bulk orders

We’re delighted to say that we are able to offer a special discount on bulk orders of 30 items or more. Please contact us at care@the-sleeper.com to learn more.

Do you ship internationally

Yes, we ship our orders to anywhere in the world.

Do I have to pay import taxes or customs duties

If your order is shipped within the United States, you will not need to pay any additional fees.
On all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

Do you ship to PO boxes

Sadly, we can’t ship packages to PO boxes.

How long does the shipping take?

Proud of being a slow-fashion brand, we are always working on streamlining our operations and optimizing the manufacturing process. To ensure transparency, we currently have three types of dispatch variations that depend on item availability.

Stock item

This item has already been crafted and can be shipped to you within 1-2 business days. Depending on your location, delivery can take up between 3-5 business days.

Shipped Within 1-2 weeks

This item is currently being made at our atelier to become a stock item in the future. Its processing takes slightly longer as we have different stocks available in different locations.

Shipped Within 3-4 weeks

To craft our garments for you, our seamstresses need some time. For items in demand, the process of manufacturing is extended because the atelier may be awaiting fabrics.

To make your shopping experience better, and to avoid long waiting times, we ship your order from two main locations - the United States and Ukraine. If you have questions regarding the country from which your order will be shipped, contact our Customer Care team at care@the-sleeper.com.

Orders to the United States

We offer two options for delivery across the United States - UPS Ground (2-5 days) and UPS 2nd Day Air. You may select your preferred shipping option at check-out.

International orders

We collaborate with fulfillment centers on the West coast of the United States that ship our products globally via DHL Express and DHL Standard. International orders that are shipped from the USA via DHL Express usually arrive within 3-6 days after the dispatch. DHL Standard parcels take up to 5-21 business days for the parcel to be delivered. Please note that some orders may be shipped from our atelier in Ukraine via FedEx Express.

Orders to Russia

Please note that due to the customs restrictions, we are only able to send orders to Russia via National Post.

Holidays and Sale

Please note that processing times can extend during the holiday seasons, sales and special offers. If you have any questions when your item will arrive, please contact us via care@the-sleeper.com

How does UPS 2nd Day Air work

You can opt for the UPS 2-day delivery option if the item is 'in stock'. If you place your order by 10 AM EST on a business day, we will send the package on the same day.
Orders of stock items placed after 10 AM EST will ship the next business day.
Please note that your order shipped with UPS 2nd Day Air will be delivered by the end of the day, in two days (excluding public holidays and weekends).

How does DHL Express work

You can select the DHL Express shipping method for 'In-stock' items. If you place your order by 10 AM EST on a business day, we will send the package on the same day.
Orders of stock items placed after 10 AM EST will ship the next business day.
Please note that your order shipped with DHL Express will be delivered within 3-6 days, depending on the destination.

I want to choose Express delivery on an item with 1-2, or 3-4 weeks availability

We are excited to ship your order as soon as possible. Therefore, if the express delivery wasn't available at the checkout, please reach us via care@the-sleeper.com, so our team can arrange it for you.

I received an incomplete order

Once your order is placed, our team looks for the fastest methods to ship it. As long as garments are available at different locations, we may split your order into two shipments and send your order from two destinations. We will surely send the shipments' confirmation emails once the packages are dispatched and on the way to you.

Can I reject the delivery

Please note, that if you decide to refuse the shipment, we will be unable to refund to you the shipping fees and/or any duties and taxes incurred. As soon as the returned package is received and checked at our warehouse by the Sleeper team, we will issue a refund immediately.

My order says ‘delivered’, but I haven't received it

Please note, due to the impacts of COVID-19 globally, many carriers may be experiencing delivery delays.
Sometimes the following situations may occur with parcels that are shown as delivered:

1. The postal carrier left the package somewhere discreet to prevent it from being stolen.
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2. A neighbor or roommate may have accepted the package for you.
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3. The postal carrier marked the package as delivered a few days in advance.
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In case you can't still can’t locate the package, please take these steps:
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1. Double-check if the address you entered while placing an order was correct.
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2. Try reaching out to the carrier if any shipping issues arise, including lost shipments or questions regarding tracking.
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If the package hasn’t shown up after 3 business days, please contact us via a care@the-sleeper.com

My package was lost

We are sorry this happened. Our Customer Care team will be happy to take care of this issue for you. Please contact us at care@the-sleeper.com

What is your return policy

If you’re not entirely satisfied with your Sleeper garments, we are always happy to help you out with an exchange or return, as long as the item purchased was not on sale and you’re within a 2-week exchange/return window.

Here are the 5 easy steps for exchanging or returning your Sleeper item:

1. Make sure that the item is unworn, unwashed, and undamaged and all original packaging and paper tags are in their original condition. Double check that the 14-day period from the delivery date has not expired.
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2. Get in touch with our Customer Care team at care@the-sleeper.com to receive your Return Merchandise Authorization form and the return shipping address.
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3. Pack your order in its original Sleeper package and send it to us via any trackable and insured service of your choice, at your expense.
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4. Let us know the tracking number so that we can process your return faster.

5. Please allow 2-3 weeks to process your return. We will email you as soon as we receive the returned items, and subject to verifications, will refund or exchange your items in that time-frame.

Shipping fees and VAT

Please note that shipping and handling charges, and any taxes paid (e.g., state, customs, VAT) are not refundable.

Damaged / wrong item received

If you received a damaged or an incorrect item, please contact us at care@the-sleeper.com with a photo of the damaged/incorrect item and your order number.

Sale items

All sales of sale items are final and cannot be exchanged or returned - no exceptions.

Accessories

Please note that hairbands, sleeping masks, and socks are non-returnable and/or non-exchangeable.

How long does it take to receive a refund

On average, it only takes a few days for the money to appear on your account. In some unusual cases, it may take up to 10 business days for the refund to be processed.